Frequently Asked Questions (FAQs)
☕ Product FAQs
What kind of coffee do you sell?
We carefully source premium coffee from the world's finest coffee-growing regions, including single-origin beans from Bali, Mexico, Peru, and Kenya. All of our beans are small-batch, fresh-roasted in the USA to ensure maximum flavor and quality in every cup.
What is the difference between your coffee options?
We offer a variety of coffee experiences to suit every palate:
- Single-Origin — beans from one specific region, each with a distinct flavor profile unique to its growing environment
- Signature Blends — carefully crafted combinations from multiple origins for a balanced, consistent cup
- Seasonal Offerings — limited-run roasts tied to seasons and holidays, rotating throughout the year
- Roast Levels — light, medium, and dark roasts to match your preferred brewing style and taste
Not sure which to choose? Visit our Ports of Origin blog for tasting notes and brew guides.
Do you sell whole bean or ground coffee?
We offer both whole bean and pre-ground options. Select your preference on the product page before adding to cart.
Do you sell tea as well?
Yes! We carry a selection of premium teas alongside our coffee lineup.
Are your coffees sourced ethically?
Yes. We prioritize quality, sustainability, and fair trade practices in our sourcing.
🫖 Brewing FAQs
What's the best way to brew your coffee?
It depends on the blend:
- Drip/Pour Over — light to medium roasts
- French Press — bold, full-bodied blends
- Espresso — dark roast blends
Check our Ports of Origin blog for detailed brew guides per blend.
How should I store my coffee?
Store in an airtight container away from heat, light, and moisture. For best flavor, use within 2–4 weeks of the roast date.
How long does coffee stay fresh after opening?
Ground coffee stays fresh for about 1–2 weeks. Whole bean stays fresh for 3–4 weeks.
🛡️ Payment & Security FAQs
Is it safe to purchase on your site?
Absolutely. We use Shopify's fully PCI-compliant checkout with SSL (256-bit) encryption. You'll always see the padlock 🔒 in your browser.
What payment methods do you accept?
We accept: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay (includes Samsung Pay), Shop Pay, Bancontact, and Amazon Pay.
Is my card information stored?
No. We never store your credit card details. All payment processing is handled securely by Shopify Payments and our trusted payment partners.
What is Shop Pay?
Shop Pay is Shopify's accelerated checkout that securely saves your shipping and payment details for faster future checkouts — encrypted and trusted by millions worldwide.
Do you accept international payments?
Yes! We accept all major international credit and debit cards via Visa and Mastercard. Prices are in USD and your bank handles currency conversion automatically.
📦 Orders & Shipping FAQs
I placed an order — what happens next?
You'll receive an order confirmation email immediately. Once your order ships, you'll get a tracking number. Track your order anytime on our Track Your Order page.
🔄 Returns & Exchanges
What is your return policy?
Our products are shipped directly from our fulfillment partners. When you contact us about a return, we will provide you with the fulfillment partner's return instructions and Return Authorization Code (if eligible).
To get started:
- Contact us via our Contact Us page with your order number and reason for return
- We'll respond with return instructions and your authorization code if eligible
- Returns without an authorization code will not be accepted
Please note:
- Custom/print-on-demand items may not be eligible unless defective or damaged
- Return requests must be submitted within 14 days of receiving your order
- Refunds are issued once the fulfillment partner receives and inspects the item
❓ Still have questions?
Reach out via our Contact Us page — we're happy to help!